Custom orders, and Fabric by the Yard orders, are NON RETURNABLE and CANNOT BE CANCELLED once the fabric is cut due to the custom and made to order processes involved.
Any problems or concerns with custom cushion products must be reported within 5 business days of receipt. Our workmanship is guaranteed within 6 months of receipt of your custom cushion product. Please contact customer service with your concerns. For more information, please read our Terms u0026amp; Conditions.
International Orders, including those of Hawaii, Alaska, USVI and Puerto Rico shipped are NON-RETURNABLE.
Order shortages or discrepancies must be claimed within 2 business days of receipt of order. All returns and refunds are subject to final approval from TCPC Customer Service Department. A $35 restocking fee may apply depending on the quantity and style of items being returned.
If an order is refused, shipping charges are non-refundable. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a custom made non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of TCPC until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 15 business days of the first failed delivery, then the item is surrendered.
Shipping charges are non-refundable.
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 2 business days to our Customer Service Department during normal business hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. at 1-909-930-9069. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in.
We must have the images in order to notify our shipper and file the necessary damage claims. After the claim is presented to our shipper, we will arrange to have damaged items and their packaging inspected, returned and replaced.
Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
INCORRECT SHIPPING INFORMATION
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise.